3. Contacting us
3.1.You may contact us at any time for details regarding this policy. For any questions concerning your account or your personal information please contact firstname.lastname@example.org
4. Collection of Information
4.1. We collect personal information which you provide to us including your name, address, postal address, email address, details of the products and lessons you have purchased, any additional information you provide to use through use of our website, customer number and telephone number.
4.2. This information is collected in a several ways including: through the account creation process, online forms, Order Placement, when you interact with our customer service or participate in marketing or surveys or providing feedback through any of our channels. We also collect information when you chose to make comments, account settings, preferences, ratings and so on.
4.3. We may also collect data from other sources which may not always be obvious such as through the use of “cookies”. We may also gather information from both online and offline data providers. This information could include internet browsing behaviour, demographic data or interest based data.
4.4. Where you provide us information about a third party, you must have the consent of that third party before providing us with that information. By providing us with information regarding a third party you warrant that you have their permission to provide that information to us.
4.5. We do not collect and we are not responsible for the collection or security of payment details.
5. Why do we collect this information?
5.1. The personal information you provide will be used to ensure Products/Lessons are delivered to you and to provide offers, information and our Products/Lessons to you. We also use this information to improve and enhance our services and marketing efforts.
5.2. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may also collect data regarding device IDs or identifiers, connection information, device software, statistics of page views, ad data, referral URLs and IP data.
5.3. We use this data to determine your general geographic location so that we may provide location specific content to you.
5.4. We may use your information to assist in responding to complaints and queries.
5.5. We may also investigate any possible breach of our Conditions including fraud or illegal activities, with the use of your personal information.
5.6. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. If we ask for your personal information for a secondary purpose such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales @ email@example.com
6.2. We may share your information with companies and employees within Swim to Fly® for customer support, service improvement, development, processing, storage or providing access to our Products.
6.3. We may disclose personal information collected for purposes which are incidental to the sale and promotion of our Products/Lessons to you.
6.4. We use other companies, contractors or agents to provide services to you including delivery, marketing, communications, legal services, debt collection, administration services, customer services, information technology providers, credit card or other Payment Methods to conduct transactions. The third parties to whom we disclose personal information may be located within or outside the republic of Singapore.
7. Third Party Payment Gateway
7.1. Our store is hosted on the App Store and Play Store. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Apple and Google’s data storage, databases and the general application.
9. Third-Party Services
9.1. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
9.2. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
9.3. In particular, remember that certain providers may be located in or have facilities that are located outside of the Republic of Singapore on foreign servers. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
9.4. As an example, if you are located in Hong Kong and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
10. Third Party Websites
10.1. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements and terms and conditions prior to finalising any transaction.
11.1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
11.2. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
11.3. We will use our best endeavours to ensure the safety of your personal information. However, we cannot guarantee that our systems will not be compromised or interfered with by any third party. You acknowledge that by providing us with your personal information, you do so at your own risk.
12.2. The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use www.swimtofly.com without troubles you need to have cookies enabled.
12.3. The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On this website we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
13.1. Swim to Fly® has implemented remarketing, google display, network impression reporting, doubleclick campaign manager integration, and google analytics demographic and interests reporting. Using the Ads Settings in google you many opt out of google analytics for display advertising and customize google display network ads.
13.2. Swim to Fly® reserves the right to use remarketing with google analytics to advertise online. Third-party vendors, including Google, may show you our ads on sites across the internet. Swim to Fly® and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) together to inform, optimize, and serve ads based on users past visits to our website.
13.3. Swim to Fly® and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) together to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to this site. Swim to Fly® collects data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics.
14.2. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
15. Questions and Contact Information
15.1. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org